FAQ

Service and Contract

What is InteliGlas?

We fully integrate all systems, sensorize the building and take all that data put it into our AI – RipleyAI™ and operates the building on auto pilot. We save 30% to 40% on utility cost and bring many other points of value, including access controls, accounting, day porter efficiency, tenant satisfaction, vendor management and prolonged equipment life. The web-based platform is easy to use and offers landlord, management, broker, vendors a complete look at the building and files. Also, tenants have a simple to use page that provides environment adjustment, air quality, file management and ability to add more features at a cost.

Properties with the InteliGlas™ Smart Virtual Asset Engineer solution have a unique distinction and competitive advantage over others.

What does “InteliGlas” name mean?

Intelligent lock! Glas in Gaelic means “Lock”. Our platform brings intelligence and secures the building.

How easy is it to use InteliGlas?

The InteliGlas dashboard is cloud-based, so it can be securely reached from anywhere on any internet connection, including from your mobile phone. It centralizes the control for all of the building systems, so managers don’t have to learn a dozen different systems or get certified. Building owner, manager and/or asset manager can delegate certain controls, such as environmental control to tenants, vendor management specifically for device and system assessment. Broker can also team in for specific file management viewing.

InteliGlas seems too good to be true?

The complexity of integration and the simplicity of the InteliGlas dashboard can draw such a statement.

Why should I install the InteliGlas platform?

There are many reasons: utility cost savings, prolonged equipment life, mitigated risk and cyber security of building systems, remote monitoring and control, empowering tenants to gain tenant satisfaction, locking your asset into future innovation or clean air bringing health to the workplace. Gain keen insight to the building through virtual eyes without setting foot into the building.

Does InteliGlas integrate with a pneumatic HVAC system?

InteliGlas operates on a digital signal and analog pneumatic systems require an upgrade for InteliGlas. There are 3 ways in which to update pneumatic systems and we can share with you the good, better and best approaches.

How does InteliGlas set the monthly subscription fee?

We are priced at $.045 per square foot per month. We are confident that the tenant empowerment of the platform, healthy and predictable work environment will lead to higher occupancy, retention and rental rates.

Where does my monthly fee go?

The monthly fees help maintain the service agreement, pay for our subcontractors and employees who continue to service the software. InteliGlas engineers continually make new developments which are automatically updated and monitored. Our growing data stream bring new algorithms and further cost saving features. To also keeps the hardware under warranty and the entire InteliGlas team available for any consultation.

What specific services are provided each month to support the monthly fees?

The following:

24/7 RipleyAI™ Autonomous-Action Virtual Building Engineer technology, which self learns and heals based upon tenant patterns and inputs for the InteliGlas client portfolio.
Access to InteliGlas Control and Reporting Cloud Dashboard, such as Power benchmarking per the State of California
Tenant Control Portal
Software Version Updates Included
Continuing Innovation of Software Platform Included
Future integration to new technologies/platforms, such as accounting
Continuous data analytics, or custom request
24/7 Cybersecurity Protection of Building Management System

What innovations lay ahead for the future?

As technologies evolve and sensors are enhanced, InteliGlas is positioned to introduce anything to the platform. Meta-holistic hive learning continuously is developing machine learning for RipleyAI™. InteliGlas is you last technological purchase.

Does InteliGlas have a warranty?

Yes InteliGlas warrants all hardware devices installed as part of the smart platform

What happens if a sensor fails or breaks, or any other InteliGlas equipment breaks?

InteliGlas guarantees and warrants the sensors. If there is a fail, break or battery to be replaced one of the InteliGlas team members will service and make replacement/repair.

What happens if there are tenant improvements or renovation projects in the building. Who is responsible for Services & Maintenance?

The InteliGlas network of integrators are available to consult and manage your project needs to ensure that the InteliGlas service is not disrupted. The integrator as positioned to service the relationship and serve the building owner for ALL service & maintenance activities.

What distinguishes InteliGlas from the other smart platforms?

All building analytic companies “read” data, but InteliGlas superpower is the ability to “write”. We are not focused on one point or delivering an operations model. We deliver multiple points of value and provide autonomous action through RipleyAI™ 24/7/365. Triangulating millions of data points quickly taking actions to bring efficiency, savings and health to the work place. We are defining smart.

Savings and Return on Investment

Does InteliGlas offer any financing options to help for the installation?

Yes we offer a package called 10 and 10. 10% down and 10 equal installments within the first 10 months

Besides Energy savings what are the other values of InteliGlas?

We estimate the utility cost savings to be 20% of the InteliGlas value. The other 80% are many value points:

Cyber security for the building management systems

Preventive maintenance

Low risk mitigation translating to lower insurance premiums

Efficient deployment of human capital

Tenant Retention tool

Air quality monitoring and reporting

Reporting – utility benchmarking

Automated dynamic scheduling and Occupancy

No more run to fail – Emergency repairs

Increased property value

Irrigation Management

Additional revenue sources

Fault Detection Filtration

Tenant empowerment portal

Leak detection

Is it true InteliGlas lowers my insurance premium?

Yes, we have proven mitigated risk with Hartford and Alliant insurance, both whom have underwritten a policy for the InteliGlas platform in office buildings.

Will your software replace jobs?

Theoretically yes, but what we are finding clients are keeping engineers to train up RipleyAI™ and to build tenant relations.

What happens if I fail to fulfill the contract or fail to make payment?

Just like a phone or cable service, we will disconnect the InteliGlas service after 60 days of non-payment by the Customer.

InteliGlas Minimum service level guarantee of 20%. How does this work?

We use the previous years KWH usage and after the completion of the InteliGlas install, we compare KWH useage for eighteen (18) months. Performing this study quarterly we are confident that 20% is achieved. If we fall short up to $10,000 cap, we will discount the difference against the monthly subscription fee.

Give specific examples of how energy use is decreased.

InteliGlas uses a proprietary set of algorithms that cover the following general areas for energy optimization:

Automated Dynamic Scheduling and Occupancy: InteliGlas manages the primary on/off scheduling of the HVAC and other applicable building systems, as well as, factors occupancy into the equation by the use of zone optimization
Automated Weather Forecasting: RipleyAI™ uses machine-learning in application of statistical modeling to adjust the building for incoming weather
Fault Detection Filtration: RipleyAI™ automatically monitors for restricted filter medium

Are there any Reports offered on the platform?

Yes there are benchmark reports for electrical usage, air quality reports on 5/6 aspects of air, restroom counts, human inputs training for RipleyAI ™ and other customizable reports as desired. If we don’t your report please make a suggestion.

What is Clean Air by InteliGlas?

CleanAir by InteliGlas™ module delivers unparalleled high quality indoor air. It make air resistant to the spread of bacteria, fungus, mold and viruses – like the coronaviruses. Managed by RipleyAI™, the art of ionization, air filtering and ongoing monitoring to benchmark qualities brings validation and efficiency.

Installation and Technology

Can Inteliglas use my preferred vendors for your install of the InteliGlas platform?

Yes, we can, we typically have an HVAC vendor and a low voltage electrician act as our subcontractors. If you don’t have a preference we can bring in a good local team.

Does InteliGlas carry insurance against the possibility of accidents, misuse, improper installation, etc.?

Not only is InteliGlas insured, but so are all their licensed subcontractors and vendors.

How much time will it take to install the InteliGlas platform?

We complete one floor in two (2) days, as example 4 floor building is eight (8) business days.

Are existing sensors removed, or do you work with them?

We operate with all existing sensors, but it depends on the sensor type too.

Can you explain why it’s important to place sensors?

Sensors are used to constantly monitor air quality, occupancy, climate, lighting and other concerns such as flooding, irrigation and more. These sensors provide data on tenant patterns and the various points are used for rules engineers, predictive analytics and our RipleyAI™. The positioning of the sensors is key to ensuring that each environment is kept in the desired state for each tenant.

What do the sensors do? How complicated is it to deploy the sensors?

There are a few different sensors that InteliGlas uses in the basic configuration. Battery and hardwired sensors are connected to send data to the InteliGlas platform. They are strategically placed and deployed to detect a multitude of measurements, such as temperature, motion, sound, humidity, water leaks, shock, light and air quality.

How is the InteliGlas RipleyAI™ different from other commercial HVAC building management systems?

InteliGlas RipleyAI™ – takes immediate automated action based upon many data points to adjust the building management systems for optimum performance. Tenant patterns, sun position, weather and many other points provide RipleyAI™ with all aspects to take immediate actions to CFM, damper positions, set points and other adjustments. Key in on RipleyAI™ top priorities of tenant comfort and satisfaction. The most advanced technology in this market, InteliGlas RipleyAI™ is like deploying an auto-pilot for the building.

Does the InteliGlas system replace the existing building management systems?

No InteliGlas lies over the existing building management systems (BMS). If the building does not have a BMS InteliGlas will offer a good, better and best approach to best bring intelligence to the building.

How does the AI assist with personal preference of individual tenants?

Our tenant portal gives convenient access, (which we recommend a single tenant contact per each suite), such as the office manager to control their suite. This portal provides environmental comfort for temperature. These tenant inputs train RipleyAI™ against future calls. Additionally, as a future value point, tenants can be up sold to density mapping, heat mapping, access controls, asset tracking and further air quality monitoring too.

How Does RipleyAI™ work?

InteliGlas RipleyAI™ is constantly evaluating the data from sensors to tweak the climate, or send any alarms or alerts for rapid response. The easy to use dashboard takes early inputs from management, engineers and tenants to self-learn and build upon rules engines and other predictive algorithms.

Can InteliGlas diagnose where problems are occurring?

By integrating directly into each operational device in the building, the InteliGlas RipleyAI™ system is constantly monitoring each system. When it detects an anomaly, it will report it, and identify which device is creating the anomaly. By pre-diagnosing where the problems might be, the supporting vendors (i.e. HVAC) can arrive with the right equipment in their vehicle for rapid remediation.

How does InteliGlas predictive maintenance work?

The term is anomaly detection. InteliGlas can pick up unique frequencies, run patterns and timing. In addition, the platform draws from the manufacture specs and calendars future service dates based upon operational time for boiler, elevator and HVAC systems. InteliGlas can self-check operational health for other devices, such as sump pumps, irrigation systems.

Can InteliGlas hold the vendor accountable?

Yes – Audit and tracking services for any vendor is being developed currently.

Day porter Management?

InteliGlas tracks occupancy level per floor and keeps restroom counts. Custom setting for restroom counts can be text/email/deploy the day porter when needed to the appropriate restroom. Thus, freeing up time for other task or tenant relations.

AI systems have shown to increase stress on existing HVAC systems, creating a more aggressive use and reducing their lifespan. What can we expect in this case?

Simply untrue and just the opposite. All legitimate industry and academic studies show that artificial intelligence can actually extend the lifespan of equipment by not running-to-fail. In fact, tenant patterns could dictate further micro climatizing and stage the operations into zones, decreasing run times. We are unaware of any reputable study drawing a contradictory conclusion.

Based on your proposal what physical changes will be made at each location, what vendors will be required (in addition to InteliGlas vendors) and at what cost?

Outside quoted amounts, NO additional costs are required. All installation activity is completed by InteliGlas and approved vendors working under InteliGlas. We have used Landlord favored vendors for hardware purposes, but the software configurations are better served via InteliGlas vendor.

Should the main ducts need to be cleaned for installation to work at effectively?

No. It is, however, recommended that ductwork be periodically inspected cleaned according to the ANSI/ ASHRAE 180-2018 Standard Practice for Inspection and Maintenance of Commercial Building HVAC Systems, and the NADCA ACR 2013, Assessment, Cleaning, and Restoration, for good cleaning practices

Do we need to make any adjustments to Wifi to handle your system? What wifi system would you be installing?

InteliGlas installs a proprietary WiFi network separated from the property’s general WiFi network. The tenants, employees, visitors, and general public will continue to use the existing WiFi network at the building without interruption.

Will additional equipment or upgrades be needed to achieve the savings over the next 5-10 years?

Hard to say what lies in the future with new technologies, but for certain InteliGlas can board any new technology that the future brings; however, we always seek out the best technology available too.

Customer Support

How much training comes with it?

We offer a few solutions to getting you trained in use of the InteliGlas platform. First, is a one on one remote training. Second, are a series of video training session broken down by topic. Third, is our computer bot question and answer solutions.

Is there Customer support?

There is a computer bot question and answer located on the InteliGlas web site. If your answer can cannot be solved and the problem is technical in nature, an email will be necessary for ticketing the problem and one of our technicians will respond.

Is there technical support?

We do have a technical team, which only respond to background problems, bugs, device malfunction or equipment failure, all of which InteliGlas warrants. This is a ticketing process found on the InteliGlas web site.

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